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Primary delays

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  • What happens if my train is late?

  • If you arrive late at your destination because of a delay or cancellation to a National Rail service, you can claim your Delay Repay compensation. Depending on the train operator you’ll be travelling with, you can claim compensation if there’s a 15-minute or 30-minute delay to your journey.

  • How to predict the train delay?

  • To develop the train delay prediction model, the data collected during the first 75 days was used as the training dataset, and the data collected during the last 15 days was used as the test dataset. The gradient-boosted regression trees model (GBRT) was used in this study to build the prediction model for train delays.

  • What is a delayed or cancelled train?

  • A delayed train is usually when your train service is running behind the planned, advertised timetable. Compensation is not usually offered during periods of pre-planned engineering works and when replacement bus services are used. Will I get compensation if my train is cancelled? Yes, if you decide to continue your journey on an alternative train.

  • How long can you claim for a train delay?

  • The delay is calculated against either the normal timetable or an amended timetable that is published in advance, for example during planned engineering works at weekends. No matter what caused the delay, you can claim compensation up to 28 days after your journey. Which train operators offer Delay Repay?

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